Here at BB Mortgages not only are we local, impartial, professional specialists in the mortgage and insurance markets, we’re also trustworthy, friendly people to deal with.
With this in mind, we are committed to and proudly support the Financial Conduct Authority’s initiative of ‘Treating Customers Fairly’
In short, this means we promise our customers that we will:
- Offer only products and services that are suitable for your needs
- Provide you with clear information and keep you informed of any changes
- Provide advice that meets your needs – if we can’t find the right product for you we will tell you
- Recommend products that perform in the way we have explained and that associated services are of an acceptable standard
- Review your products regularly and make any further recommendations in a professional and friendly manner.
In return, we simply ask that you provide us with full information on your circumstances so we can find you the best products to meet your needs and tell us if you don’t understand something so we can explain in a different way. We also need and want to know if you are ever unhappy with any aspect of our service to you.